COVID-19 Alert Level 4

As of midnight, Wednesday 25 March, New Zealand entered COVID-19 Alert Level 4. This means that:

  • Unless you work in essential services, you must stay at home and stop all physical interactions with people outside of your household.
  • You may go for a walk or exercise and enjoy nature, and take your children outside, but stay 2 metres away from other people at all times.
  • Food, medicine, healthcare and financial support (e.g. benefits) will still be available.

For the most up-to-date information about New Zealand’s response, visit

There is also a free government helpline: 0800 779 997 or 0800 22 66 57 (8am–1am, 7 days a week).

The website also has tips about taking care of your mental wellbeing during isolation, and how to talk to children about COVID-19.

CRS services during COVID-19 Alert Level 4

  • All CRS staff are currently working from home.
  • There will be no face-to-face contact with clients, but staff will maintain contact with clients via telephone, email, Viber, etc.
  • Existing clients: Your support worker will contact you in the next few days to see what your needs are. Alternatively, if you want to talk to your support worker sooner, please call or text them. If you don’t know their number, please call CRS on (03) 355 0311 for their contact information.
  • New clients: CRS is still accepting referrals from community members and support agencies (via these forms).
  • All CRS exercise and other classes are cancelled until further notice.
  • The CRS Bilingual Community Work team will continue to provide ongoing COVID-19 information to clients in relevant languages where possible.
  • CRS will access food parcels and other essential items for people needing them, and will ensure delivery of these items (without face-to-face contact).
  • CRS will respond to risk issues as required, with appropriate support and guidance from essential services e.g. Police.

If you need support at this time, email with your contact details and requirements.

CRS sends out aroha to everyone in these uncertain times, and reiterates its commitment to helping people of refugee and migrant backgrounds resettle well into life in Christchurch.